Frequently Asked Questions

What are the system requirements to run local10.tv on the desktop?

We recommend the following for the best experience:

PC
  • Processor Speed: Single Core CPU @ 2.4GHz or Dual Core CPU
  • Memory: 512 MB of RAM (minimum of 256 MB)
  • Video Memory: 128 MB of Video RAM
  • Operating System: Windows XP, Vista, Windows 7, Linux
  • Recommended Browsers: Internet Explorer 8+, Mozilla Firefox 3.5+, Safari 4, Chrome 3
  • Flash Player: Adobe Flash Player 10.2 or above
  • Screen Resolution: 1024x768 or higher with 32-bit color
  • Recommended Connection Speed: 2 Mbps or greater
Mac
  • Processor Speed: 1.5 Ghz
  • Memory: 512 MB of RAM
  • Operating System: OS X 10.4+
  • Recommended Browsers: Safari 4.0+, Mozilla Firefox 3.5+, Chrome 3
  • Flash Player: Adobe Flash Player 10.2 or above
  • Screen Resolution: 1024x768 or higher with 32-bit color
  • Recommended Connection Speed: 2 Mbps or greater


Will Local10.tv also be available on WIFI?

Local10.tv will also work on WIFI service.


Why is my streaming quality poor or is always freezing?

If playback stalls, stops or plays slowly, try one or all of the following:

  • Refresh your browser or close your browser and open it again
  • Avoid internet congestion by waiting several minutes before viewing the programming again
  • Close other computer applications that may be open at the same time

Why is my audio and video not in sync?
Make sure that you are not doing anything network intensive on the same connection, such as downloading or sharing large files, or playing online games. Next, try re-starting the video player to see if that resolves the issue.


When I launch Local10.tv, I see a black screen, nothing happens or
there is no audio/video. What is wrong?

Video can take several seconds display or you may be running a content filter, antivirus application or proxy accelerator that is preventing the streaming of video content. Please turn off these services and try again. If the problem persists, please contact us via the feedback page.


Why am I experiencing blurring of video and/or a loss in sound?

At times, viewers may witness a temporary loss in sound or blurring of video on local10.tv. The blurring/muting is required to honor the digital rights Local Channel 10 has been granted for the content which - in rare cases - differs from those rights granted for traditional television usage.


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